Client:
U.S. Department of Housing and Urban Development, Office of Fair Housing
and Equal Opportunity, Business Process Reengineering.
Project Name:
Business Process Reengineering
Market:
Federal Government
Project Description:
In an effort to maximize efficiency and consistency in its delivery of fair housing services nationwide, FHEO sought the services of a contractor to conduct a business process reengineering of its Washington, D.C. headquarters and field offices.
Specific Tasks Included:
- Developed project work plan, including tasks, work breakdown structure and schedule.
- Conducted a literature review of relevant statutes, regulations, procedures and program evaluation and assessment reports and past process improvement studies.
- Conducted interviews and focus groups to determine organizational structure, processes, and work load.
- Created process maps to illustrate business process workflow and document as is processes.
- Provided an as-is-analyis.
- Provided recommendations for business process reengineering and improvement.
- Developed an Operations and Procedures Manual.
- Analyzed data from across ten regional offices to develop a best practices manual.
- Ensured that process improvement and process reengineering recommendations address GAO audit findings.
For more information:
Division Director, Housing & Community Revitalization